Terms and Conditions


Prices are inclusive of V.A.T. at The current rate. Terms are c.w.o. or Credit Payment.


Animal derived organic products e.g. Bone Meal, Dried Blood etc. and 6X cannot be sent to Ireland.


Carriage charges on goods refused unjustifiably will be charged to the customer at cost. No goods should be returned to us without prior notification and consent. Please note that as per our terms and conditions the return cost is at your expense.


Orders are despatched promptly - please allow up to 21 days for delivery. Claims for damage, loss or non-receipt must be lodged within four weeks of placing order or claims will be invalidated.


All bulky orders for over 25 kg and for more than one parcel are sent by carrier, who will insist on a signature for receipt of goods. If your home address is unattended during normal working hours an alternative delivery address isstrongly recommended.


Telephone orders are accepted if a credit card number is given. Orders may be sent by FAX if full details including a telephone number and credit card number are given. N.B. Access (Mastercard), Visa and Switch only accepted.


Orders are not acknowledged unless despatch is unexpectedly delayed. Orders may be collected during normal working hours which are :Monday-Friday 9 a.m. to 4 p.m.


We can supply to any overseas country (including Eire) at the price listed plus postage or freight at cost.Proforma Invoice sent on request. Payment by credit card will expedite despatch. A handling/ documented charge may also be required.

Cheques should be made payable to 'Garden Direct'.

Credit Card orders cannot be processed without the expiry date.

Please note:
Due to our delivery company putting on large surcharges for deliveries to the following areas and postcodes we are unable to deliver to these areas at our standard carriage rate or offer free carriage on orders over £75.00. We can deliver to these areas but must charge you what we get charge for carriage, for heavy items it is usually not economically viable to deliver to these areas, if you place an order and live in one of the areas below we will contact you to advise on delivery charge.

All off BT Northern Ireland, All off GY (Guernsey), All off IM (Isle of Mann), All off IV (Highlands), All off KW (Highlands), All off JE (Jersey), All off ZE (Isle of Shetland), AB 19 and any over AB 25, Any over PH 15 Any over PA 19 and the Isle of Wight

Garden Direct has the right to refuse or restrict any order is reserved.


Larger orders may be despatched in more than one parcel. These are all sent at the same time.It is often the case all the parcels will not arrive at the same time. Please check the consignment note which will show the total number of parcels despatched. Only sign for the number of parcels received, we suggest you advise the driver you are awaiting more parcels. Advise Garden Direct three days after receiving the first parcel if all the consignment is not received.

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